ReLoSg APP Privacy Policy

I. Introduction

1. This Privacy Policy (hereinafter referred to as "this Policy") aims to explain the methods, scope, and rights regarding the collection, use, storage, protection, and disclosure of your personal data by ReLoSg APP (hereinafter referred to as "this APP").
2. This APP is a comprehensive service tool designed specifically for customers coming to Singapore, with core functions including customer management, housing search services, school consultation, business handling assistance, itinerary arrangement, housing check-in/check-out inspections, and access to relevant introductory articles and manuals.
3. By downloading, registering, logging in, or using the services of this APP, you are deemed to have fully understood and agreed to all contents of this Policy, including any subsequent updates we make to it. If you do not agree to this Policy, please do not use the services of this APP.
4. This Policy complies with Singapore's Personal Data Protection Act (PDPA) and relevant laws and regulations to protect your personal data rights and interests.

II. Personal Data We Collect

(I) Personal Data You Voluntarily Provide

1. Registration and identity verification information: Including but not limited to name, passport number/ID card number, contact information (phone number, email address, postal address), date of birth, nationality, etc., used to complete registration, identity verification, and eligibility review for handling relevant businesses in Singapore.
2. Service-related demand information:
   • Housing search services: Check-in date, check-out date, housing type preferences, budget range, number of occupants, supporting facility requirements (e.g., proximity to MRT, schools, etc.);
   • School consultation: Intended school type (kindergarten, primary and secondary schools, universities, etc.), educational background, academic performance information, language proficiency, etc.;
   • Itinerary arrangement: Travel dates, transportation preferences, travel needs (e.g., business, study abroad, tourism), accompanying personnel information, etc.;
   • Housing check-in/check-out inspections: Photos of the housing condition during check-in, signature confirmation information, handover records upon departure, and relevant image data.
3. Other voluntarily provided information: Such as consultation content, feedback, supporting documents required for business handling (e.g., scanned copies of academic certificates, employment certificates, etc.) submitted through this APP, and information filled in when participating in activities or questionnaires.

(II) Personal Data We Automatically Collect

1. Device and usage information: Including device model, operating system version, device identification code (e.g., IMEI, MAC address), IP address, browser type, usage time, visited pages, operation records, service usage frequency, etc., used to optimize APP performance and statistical service usage.
2. Location information (if you authorize): Your real-time location or frequently used location information, used to recommend nearby housing, schools, and relevant service locations (e.g., business handling institutions) for you. You can turn off location authorization at any time in device settings.
3. Permission-related data (including camera and photo library permissions):
   • Camera permission: Only used for service scenarios such as you actively taking photos of the housing condition during check-in/check-out, supporting documents required for business handling (e.g., on-site verification materials), and itinerary-related image records. The captured content is only used for certificate storage or business review of the corresponding service, and no irrelevant images will be automatically captured or uploaded;
   • Photo library permission: Only used for you to actively upload stored photos of supporting documents, housing condition images, itinerary-related materials, etc., to facilitate your quick submission of materials required for services. We will not access, read, or upload other photos in your photo library that you have not actively selected;
   • Storage permission: Only used to save the above-mentioned data captured by the camera, uploaded from the photo library, and necessary caches for APP operation. It will not occupy additional storage space or access irrelevant stored files;
   • Contact permission (if authorized): Only used to facilitate your quick addition of accompanying personnel information. We will not actively upload or share the complete contact list data, and you can turn off the authorization at any time.

III. Purposes of Using Personal Data

1. Provide and optimize core services:
   • Match housing and recommend schools based on your needs, and assist in handling relevant businesses in Singapore (e.g., visa assistance, rental procedures, school applications, etc.);
   • Generate and manage your itinerary plans, and send itinerary reminders;
   • Store housing check-in/check-out inspection records (including image data captured by the camera and uploaded from the photo library) as handover certificates;
   • Display relevant introductory articles, manuals, and service guides to meet your information query needs;
   • Use the image data collected through camera and photo library permissions to complete key processes such as document verification and housing handover records in business handling, ensuring service compliance.
2. Customer management and communication: Establish customer service files, respond to your inquiries, complaints, and feedback, and provide follow-up services.
3. Security assurance: Verify user identity, prevent risks such as fraud and unauthorized use, and ensure the normal operation of APP services and your information security.
4. Compliance requirements: Comply with relevant Singaporean laws and regulations, and cooperate with the legitimate requirements of government departments and judicial authorities (e.g., providing necessary identity information, service records, or image certificates).
5. Other purposes with your consent: Such as sending you personalized service notifications and activity information (you can turn off marketing pushes in APP settings).

IV. Storage and Protection of Personal Data

1. Storage location: Your personal data (including image data captured by the camera and uploaded from the photo library) will be stored on secure servers or compliant cloud storage services within Singapore, in line with PDPA requirements for cross-border data transmission (if cross-border transmission is required, we will obtain your explicit consent and adopt compliant protection measures such as encryption).
2. Storage period: We will store your personal data for the necessary period to achieve the purposes stated in this Policy, or in accordance with the minimum storage period specified by relevant laws and regulations. After the completion of the business (e.g., termination of the rental contract, completion of school application, end of the itinerary), we will delete or anonymize your personal data (including relevant image data) within a reasonable period, unless otherwise required by laws and regulations.
3. Protection measures: We adopt industry-standard security protection measures, including but not limited to data encryption (especially encryption of transmission and storage of image data), access permission control, firewall protection, security audits, etc., to prevent unauthorized access, disclosure, tampering, or damage to personal data.
4. Restrictions on third-party services: We only allow authorized employees or partners (e.g., real estate agents, school-authorized institutions) to access necessary personal data (including image data), and relevant personnel must comply with strict confidentiality obligations. Violations of such obligations will result in corresponding legal responsibilities.

V. Sharing and Disclosure of Personal Data

1. We will not sell, rent, or share your personal data (including image data related to camera and photo library) to any irrelevant third parties, except in the following circumstances:
   • Obtaining your explicit consent: Such as you agreeing to share housing inspection photos with real estate agents as handover certificates, or sharing supporting document photos with school application institutions for review;
   • Partner service needs: Provide necessary personal data (including image data) to compliant partners only to realize the service functions of this APP, and the partners must comply with this Policy and relevant laws and regulations and shall not use it for other purposes;
   • Legal compliance requirements: Disclose in accordance with Singaporean laws, judicial judgments, legitimate requirements of government departments, or to protect public interests and the legitimate rights and interests of others;
   • Anonymized data: Anonymized data that cannot identify individual identities (including desensitized image data) may be used by us for business analysis, service optimization, and other purposes without obtaining your additional consent.

VI. Your Rights

Pursuant to Singapore's Personal Data Protection Act (PDPA), you have the following rights:

1. Right of access: The right to inquire whether we store your personal data (including image data related to camera and photo library), as well as the specific content and usage records of relevant data;
2. Right to correction: The right to request us to correct your personal data if it is found to be incorrect or incomplete;
3. Right to erasure: The right to request us to delete your personal data (including relevant image data) in accordance with the provisions of laws, regulations, and this Policy (e.g., when the business has been completed and there is no need for storage);
4. Right to manage and withdraw consent: The right to enable/disable camera, photo library, location, and other permissions at any time in "Settings - Privacy Permissions" of this APP or device system settings, and withdraw consent to the collection or use of specific data; after disabling permissions, only the use of specific functions requiring such permissions will be affected (e.g., inability to take photos of housing), and other core services will not be impacted;
5. Right to complaint: The right to complain to us or Singapore's Personal Data Protection Commission (PDPC) if you believe our personal data processing activities violate this Policy or relevant laws and regulations.

How to Exercise Your Rights

You can submit a request to exercise your rights through "My - Settings - Privacy Center" in this APP. We will respond to your request within 14 working days (if an extension of the processing period is needed, we will inform you in advance). To verify your identity, we may require you to provide necessary verification information.

VII. Third-Party Links and Services

This APP may contain links to third-party services (e.g., official websites of schools, real estate platforms, business handling institutions) or integrate third-party tools (e.g., map services, payment functions). The privacy policies of third-party services are formulated independently by them and have no connection with this APP. We recommend that you carefully read the privacy policies of third-party services before using them to protect your information security. Third-party services do not have access to the camera, photo library, or other permissions authorized to this APP, and separate consent from you is required if they need to be used.

VIII. Policy Updates

1. We may revise this Policy in response to changes in laws and regulations, upgrades to service functions (including optimization of functions related to camera and photo library permissions), etc.
2. After the Policy is updated, we will publish the updated version in a prominent location of this APP (e.g., login page, settings page) and mark the effective date.
3. If the updated content involves significant changes to your rights and interests (e.g., expansion of data collection scope, adjustment of sharing rules, changes in the purpose of permission use), we will notify you through pop-ups, text messages, or emails. Your continued use of the services of this APP will be deemed as consent to the updated Policy.